Shipping policy

Last Updated: August 15, 2026

At Lagunelle, we carefully prepare every order to ensure your pieces arrive safely and in excellent condition.

Order Processing

Orders are generally processed within:

[1–3 BUSINESS DAYS]

Processing time begins after payment authorization.

Orders placed on weekends or holidays may begin processing on the next business day.

U.S. Shipping

Estimated delivery after dispatch:

Standard Shipping: [5–12 BUSINESS DAYS]

If you offer express shipping:

Express Shipping: [2–5 BUSINESS DAYS]

Use only delivery times that accurately reflect your actual fulfillment operation.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout.

If Lagunelle offers free shipping:

Free Standard Shipping on U.S. orders over $[75].

Only keep this sentence if that is the actual offer configured in Shopify.

Order Tracking

Once your order ships, you will normally receive a shipping confirmation containing available tracking information.

Tracking updates may take some time to appear after the carrier receives the package.

Incorrect Addresses

Customers are responsible for providing an accurate and complete delivery address.

If you notice an error, contact us immediately at:

[support@lagunelle.com]

We cannot guarantee address changes after an order has entered fulfillment.

Delivery Delays

Carrier delays, severe weather, high-volume periods, customs processing, or other circumstances outside our direct control may affect estimated delivery times.

If Lagunelle becomes unable to ship within the time promised to the customer, applicable U.S. rules require appropriate handling of the delay, including giving customers required cancellation/refund options.

Lost Packages

If your tracking information indicates that a package has not been delivered within the expected timeframe, contact us so that we can assist with an investigation.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it:

  1. Verify the shipping address.
  2. Check around the delivery location.
  3. Check with household members or neighbors.
  4. Contact the shipping carrier.
  5. Contact Lagunelle if additional assistance is required.

Multiple Packages

In some circumstances, products within the same order may be shipped separately.

When this occurs, you may receive more than one tracking number.

International Shipping

If you currently sell only in the United States:

Lagunelle currently ships primarily within the United States.

If international shipping becomes available, applicable options, rates, and estimated delivery times will be displayed at checkout.

Contact

For shipping questions:

Email: [support@lagunelle.com]