Refund policy

Last Updated: August 15, 2026

At Lagunelle, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we’re here to help.

Return Period

We accept eligible returns requested within 30 days of the delivery date.

To qualify for a return, your item must:

• Be unworn, unused, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging when applicable.
• Be accompanied by proof of purchase or your order number.

Items showing signs of wear, washing, alterations, stains, odors, damage caused after delivery, or removed tags may not be accepted.

How to Request a Return

To begin a return, contact us at:

Email: [support@lagunelle.com]

Please include:

• Your full name.
• Order number.
• Item(s) you wish to return.
• Reason for the return.
• Photos if the item arrived damaged, defective, or incorrect.

Do not return products without first receiving return instructions from our customer support team.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service. Lagunelle cannot be responsible for return packages lost before reaching our designated return facility.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with photographs and your order number.

Once verified, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items may not be eligible for return:

• Gift cards.
• Final-sale merchandise clearly identified as final sale.
• Items that have been worn, washed, altered, or damaged after delivery.
• Personalized or customized products.
• Certain intimate or hygiene-sensitive items, when applicable.

Any exclusions will be clearly identified before purchase whenever applicable.

Exchanges

The fastest way to receive another size, color, or product is to return the eligible item and place a new order after your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

After Lagunelle processes the refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet entered processing or fulfillment. Once an order has been processed or shipped, it may no longer be canceled and must instead follow our standard return process.

Contact

For questions about returns or refunds:

Lagunelle Customer Care
Email: [support@lagunelle.com]